Job Title: Bilingual Customer Support Representative (Spanish/English) – Technical Support
Location: Johnston, IA
Duration: 24+ Months (Contract/Temp with the possibility of extension)
Shift: 1st Shift
Pay Range: $20.50/hr
Job Description:
We are seeking a Bilingual Customer Support Representative II (Spanish/English) to join our technical support team. In this role, you will provide front-line support to customers and partners by resolving product-related inquiries, troubleshooting issues, and delivering high-quality service across multiple communication channels.
This is a contract position with performance-based pay increases and retention bonuses at defined milestones.
Key Responsibilities
Provide technical support via phone, email, and chat
Troubleshoot product and software-related issues
Deliver timely and effective solutions to customers and partners
Document all interactions accurately in the case management system
Maintain and contribute to internal support documentation and tools
Ensure high levels of customer satisfaction and retention
Required Qualifications
Fluency in Spanish (spoken and written – advanced level)
Working proficiency in English (spoken and written)
Prior experience in customer service or technical support
Strong computer skills and troubleshooting ability
Excellent communication, interpersonal, and problem-solving skills
Ability to work flexible shifts within business hours
Comfortable working in a fast-paced support environment
Preferred Qualifications
Experience in agriculture, Agtech, or related industries
Familiarity with software applications, mobile apps, or web platforms
Background in IT, Engineering, Business, or Agriculture-related fields
Experience working with dealer or partner support channels
Work Schedule
Support hours: Monday – Friday, 5:00 AM – 7:00 PM (shift-based)
Must be available to work any 8-hour shift within this window
Occasional weekends, holidays, and overtime as needed
Training & Onboarding
Initial training will run approximately 6 weeks
Training schedule: 8:00 AM – 4:30 PM
Full productivity expected within 3–4 months
Attendance during training is critical; time off is not permitted during this period
Additional Information
This is a contingent/contract role with no guarantee of full-time conversion
Opportunities to apply for internal full-time roles may be available
Retention bonuses and pay increases at 6, 12, and 24 months (subject to completion of assignment)
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