Job Description

The Boat Rentals Manger is responsible for maintaining a high quality guest and employee experience within the department.  The manager leads a team employees in areas of maintenance, guest service, and administration and is responsible for Wahweap Boat Rentals, Wahweap Dock N Stock, and Stateline Fuel Dock. The Boat Rentals managers also works closely with other departments in all areas, especially Sales, Marketing & Special Events, Wahweap Marina, Wahweap Campground. The Boat Rentals Manager should be proficient in computer skills, record keeping, budgeting, ordering, scheduling, staff training, guest service, controlling expenses and managing payroll.  Will coordinate the hiring, training, and coaching of approximately 100 employees (based on season). 

Job Responsibilities

Functions include, but are not limited to the following:

• Proactively react to business trends, e.g. labor, expenses and revenue opportunities
• Manage budgets, forecasts, expenses and supplies
• Supervision of all boat rental, marina store, & fuel dock employees
• Approve all requisitions for supplies, equipment and personnel
• Develop, approve and adhere to labor projections tied to labor standards
• Support safety committee initiatives; meet or exceed annual OSHA frequency targets; execute monthly safety and environmental programs and inspections
• Proactively address employee concerns
• Lead and advocate guest service
• Work directly with clients and vendors
• Develop and maintain strong positive interdepartmental relationships
• Challenge and develop departmental manager’s and supervisor’s management skills
• Adhere to ARAMARK policies and procedures
• Create, generate and review reports, i.e. rates, promotional offers, parts inventories and etc.
• Insure satisfactory quarterly and annual NPS inspections.
• Other duties assigned

Reports to the Boat Rentals General Manager.  Strong hospitality and Marina background, preferred with hands on approach. The ability to manage in a diverse environment with focus on client and customer services; entrepreneurship and building and growing a strong business is essential for success in this role.

Qualifications

Ideal candidates will possess a bachelor’s degree in Hospitality Management, Business or other related field and 5-7 years of hospitality management experience or a combination of education and experience from which comparable knowledge and skills are acquired.

Must have the ability to manage in a diverse hospitality environment with focus on client and customer services. The ability to manage and analyze a variety of problems including technical and guest service issues is essential.

Additional requirements include:

• Superior organizational, time management and communication skills required. 
• Outstanding leadership skills and the ability to multi-task.
• Very good problem resolution techniques.
• Solid financial skills and accountability.
• Must be computer literate, proficient computer skills including MS Word, MS Excel and MS Outlook.
• Must be familiar with all areas of compliance relating to operating a fuel dock.
• Must be willing to work long hours, rotational shifts, weekends, holidays and have rotational days off.
• P&L accountability and/or contract-managed service experience is required.
• Ability to manage and maintain inventory/cost controls is required.
• Ability to deal effectively with customers and other company personnel.  Ability to speak effectively before groups of customers, guests or employees.
• Very good knowledge of relevant health and safety regulations and procedures.  Ability to interpret and apply safety rules, operating, maintenance and procedure manuals.

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