Call Center Customer Service Representative Job at Swoon, Deerfield, IL

YWtHNGFucVZMNnprb3I0Y1QxQmRBMXR1
  • Swoon
  • Deerfield, IL

Job Description

***This is a short-term, 4 week contract - potential for fully remote

Job Description:

BASIC SKILLS: Computer, phone, Intermediate Excel skills (managing and reviewing large sets of data, v-lookups, pivot tables, checking for duplicates, etc.

SUMMARY of ROLE: Worker will be provided list of urgent recalls, need to contact Walgreens stores that have this item, speak to manager, and ensure items are taken off of the shelves and disposed of properly.

SOFT SKILLS: Strong communication, organization, independent worker, flexible on time

• Primary responsibility: Track all Pull & Quarantines and recall actions from start to finish, ensuring tasks are completed on time, and actively follow up on recalls until substantiation is confirmed.

• Coordinate and share Pull & Quarantines/Recall communications with internal teams and field operations, ensuring information is clear and timely.

• Act as a point of contact between Compliance and other teams (Operations, Merchandising, Supply Chain, Quality, Technical) during Pull & Quarantines/Recall events.

• Assist with creating and updating compliance communications, SOPs, and Job Aids.

• Help maintain tools and systems that support compliance tracking and reporting.

• Support team projects and initiatives across the entire Retail Compliance team.

• Assist with other areas of retail compliance, such as alcohol, food safety, tobacco, lottery, and other regulated categories.

• Follow up on actions to help ensure they are completed and properly documented.

• Keep organized records to support audits, reviews, and reporting.

• Keynote: Pull & Quarantines/Recalls can occasionally occur outside of normal business hours, including evenings and weekends. The coordinator must be available to respond as needed, though these events are rare.

Job Tags

Temporary work, Remote work, Flexible hours

Similar Jobs

G.A. Rogers & Associates

Chief Financial Officer Job at G.A. Rogers & Associates

 .... The ideal candidate will be responsible for financial strategy, financial planning and analysis, financial reports, company audits, compliance, and bank relationships. They will collaborate with the President and the executive team to make decisions regarding company... 

FC Industries Inc

Manufacturing Production Worker - Night Shift Job at FC Industries Inc

Description: ABOUT US: Since 1972, FC Industries has grown from a single operation into a thriving, second-generation, family-owned manufacturing organizationand were still expanding. One of the driving forces behind that growth is BarSplice Products , a leader...

Home Elevator Systems LLC FL

Painter / Finisher (High-End Finish) Job at Home Elevator Systems LLC FL

 ...convenient. Equal Opportunity Employer Southeast Elevator is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex,... 

StretchLab - White Plains - Mt. Kisco -Pleasantville

Corrective Exercise in Sports Medicine Job at StretchLab - White Plains - Mt. Kisco -Pleasantville

 ...generally 4, 5 or 6 hours. Preferred Backgrounds Athletic Trainer, Personal Trainer, or Sports Performance Coach Corrective Exercise Specialist, Kinesiology and Sports Medicine Physical Therapist (and Aides who are conducting hands on therapy assists)... 

Enso no Sato

Sushi Chef Job at Enso no Sato

Omakase Chef (Experienced Only) We are building a refined, design-forward omakase experience in Huntington, NY centered on precision, seasonality, and elevated hospitality. This is a space for chefs who value craft, discipline, and long-term growth not just production...