Job Description

Job Description:

In this position you will be a resource in part of a complete call center buildout.

This resource will be part of the "call center for patient services". Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party.

Experience:

Required:

• Strong communication skills-interpersonal, verbal, and written.
• 2-5 years required experience in a call center, customer service in a medical field, or technical support role
• Proficient with computers and common Microsoft applications.
• Critical thinking/judgment and effective problem resolution

Preferred:

• Sleep study and sleep apnea background or knowledge
• Multi-tasking skills with proven results.
• Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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