Job Description

Job Summary

We are seeking a detail-oriented and customer-focused Contact Center Representative to support our healthcare operations. This role is responsible for medical scheduling, patient registration, and delivering high-quality service while maintaining strict patient confidentiality. The ideal candidate will have experience in a healthcare or contact center environment and demonstrate strong communication and organizational skills.

Key Responsibilities

• Manage inbound and outbound calls in a high-volume contact center environment
• Schedule medical appointments accurately and efficiently
• Complete patient registration and update electronic medical records (EMR)
• Ensure compliance with patient privacy regulations and protection of PHI
• Provide excellent customer service while managing patient expectations
• Document all interactions clearly and accurately
• Support patient inquiries regarding services, appointments, and general information
• Contribute to a positive team environment and support employee engagement initiatives

Required Qualifications

• High School Diploma or GED (required)
• Minimum of 2 years’ experience in a contact center, customer service, or healthcare setting
• Knowledge of medical scheduling and patient registration processes
• Understanding of patient privacy requirements (PHI compliance)
• Strong verbal and written communication skills
• Ability to multitask and work independently with self-initiative
• Basic computer proficiency and experience with electronic medical record (EMR) systems
• Strong listening skills with attention to detail and accuracy

Preferred Qualifications

• Bilingual in English and Spanish
• Certification or ability to pass the Health Care Language Proficiency or Interpreter Assessment (via MasterWord Interpreter Services) if providing non-English communication

Benefits:

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Job Tags

Similar Jobs