Client Success Coordinator Job at JM Pet Resort & Veterinary Clinic, Brockton, MA

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  • JM Pet Resort & Veterinary Clinic
  • Brockton, MA

Job Description

Are you passionate about animals, client education, and building strong relationships? As a Client Success Coordinator (CSC) , you’ll be the bridge between our clients and veterinary team—helping ensure pets receive the highest level of care. You’ll play a key role in supporting doctors, educating pet owners, and guiding our Client Service Representative team, all while fostering a culture of compassion and preventative care.

What You’ll Do

  • Educate clients on preventative care and wellness services
  • Act as a liaison between clients and doctors for treatment recommendations
  • Communicate lab and diagnostic results
  • Support and mentor the Client Service Representative team
  • Assist with surgical scheduling, paperwork, and client communication
  • Follow up on prescriptions, reminders, and urgent care referrals
  • Ensure medical compliance by supporting doctors and technicians

What We’re Looking For

  • 2–3 years of Veterinary Technician experience preferred
  • Strong client communication and relationship-building skills
  • Highly organized, adaptable, and comfortable in a fast-paced clinic
  • Passionate about animal welfare and preventative medicine

Education: High School Diploma (or equivalent) required

Physical Requirements: Ability to lift up to 50 lbs; comfortable working with animals of all sizes

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off

Work Location: In person

Job Tags

Full time

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