Job Description

The Floor Host is responsible for maintaining an exceptional office experience by proactively supporting meetings, managing workspace utilization, and ensuring the overall appearance and functionality of the floor. This individual thrives in a fast-paced environment and takes pride in anticipating needs, resolving issues quickly, and delivering outstanding service.

Shift: Monday-Thursday (35 hours per week)

Hours: 7am-4:45pm

Pay: $21.54

Key Responsibilities

Meeting & Client Support

• Provide real-time support for meetings across all office floors
• Connect with meeting organizers and guests at the start of meetings to ensure a smooth experience
• Confirm meeting room requirements in advance (lighting, AV, temperature, supplies, etc.)
• Provide contact support during meetings and reset rooms promptly after use

Floor Presence & Workplace Experience

• Conduct continuous floor tours to ensure all areas are clean, organized, and client-ready
• Serve as a visible and approachable resource for guests, visitors, and employees
• Respond to questions and requests in person, via email, and by phone with timely and knowledgeable solutions
• Anticipate needs and resolve issues at the first point of contact whenever possible

Workspace & Room Management

• Support a flexible, hoteling-style workplace by assisting with workspace and meeting room needs
• Monitor room usage, attendance, and scheduling accuracy
• Reclaim unused meeting spaces and optimize workspace utilization
• Ensure meeting spaces are used effectively and align with reservations

Operations & Coordination

• Open and close designated work areas, ensuring readiness for daily operations
• Partner with facilities teams to report and resolve maintenance issues (furniture, lighting, carpet, etc.)
• Ensure all equipment is properly stored and secured when not in use
• Capture and report customer interactions and service data

Compliance & Standards

• Follow all company and client policies, procedures, and safety guidelines
• Maintain a high standard of professionalism, presentation, and service delivery

What Success Looks Like

• A consistently clean, organized, and welcoming office environment
• Seamless meeting experiences with minimal disruptions
• High client and employee satisfaction through proactive support
• Efficient use of meeting rooms and workspace

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

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