Job Description

Customer Support Specialist

This is an excellent opportunity to launch your career with a leader in their industry. Our client seeks a high-achieving, Customer Support Specialist to join their creative and dynamic organization.

You will support the team by managing internal customer inquiries and providing timely, professional assistance.

RESPONSIBILITIES:

• Provide exceptional customer service via phone and email
• Handle inbound customer inquiries in a professional and timely manner
• Communicate clearly and effectively with customers, maintaining a friendly and articulate tone
• Listen actively with patience and empathy to understand customer needs
• Provide accurate information regarding benefit plans, services, and logistics
• Respond promptly to customer questions and resolve issues efficiently
• Maintain and update customer information using databases and internal systems
• Utilize Microsoft applications and other tools to document and track interactions
• Demonstrate strong typing skills (minimum 25 WPM) for accurate data entry
• Access, manage, and report on data to support service quality and performance standards
• Ensure all interactions align with company policies and high-quality customer service expectations

This is a 9-month contract opportunity in the Vancouver area with possibility of extension or direct hire. You will be working on-site 5 days per week, first shift hours 5:30 AM-2 PM. If you do a great job, you can apply to an internal positions throughout the company at the end of the contract period. Joining this upbeat, collaborative group is a great way to gain exposure to the retail world!

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

• Minimum of 6 months of experience in customer service, preferably call center environment
• Experience supporting internal teams in a customer service environment
• Strong attention to detail with demonstrated experience working in Microsoft applications
• Ability to work with a strong sense of urgency and follow tasks through to completion.
• Experience with data entry and tracking in Excel.
• Excellent listening skills with a patient and empathetic approach to customer interactions.

Must be authorized to work in the U.S./Sponsorships are not available

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