Job Description

Customer Service Representative

Logan, Utah

Monday - Friday, 9am-6pm

Hybrid Work Model (3 days onsite in our Logan, UT office and 2 days remote)

We are currently hiring a Customer Service Representative who will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.

If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

Additionally, our positions come with CSC’s competitive benefits and incentives.

Some of the tasks you will be responsible for:

• Client Support: Respond to client inquiries across chat, phone, and email, supporting the management of domain portfolios and digital assets.
• Client Relationships: Build strong relationships by understanding client needs and providing tailored support.
• Issue Resolution: Troubleshoot and resolve queries related to domains, DNS, digital certificates, billing, and technical matters.
• Escalation Management: Escalate complex issues appropriately, ensuring timely follow-up and resolution.
• Product Knowledge: Develop a strong understanding of CSC’s services to effectively support clients and communicate updates.
• Collaboration: Work closely with internal teams on client projects, launches, and issue resolution.
• Performance: Contribute to achieving key service metrics and maintaining high client satisfaction standards.

What technical skills, experience, and qualifications do you need?

• Experience working in a customer-centric environment, industry and/or role
• Effective written and verbal communication skills
• Ability to think critically and be solution oriented
• Strong Microsoft Office skills including MS Excel, Word, and Outlook
• Ability to learn, adapt to, and discuss new technology
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers
• Ability to work independently, as well as on a team
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
• Previous experience of producing quality results with high attention to detail
• Ability to be direct, open, and honest when communicating with clients and co-workers
• Bilingual skills are a plus

What you can expect from us:

Our business is dynamic and client-focused, with a strong emphasis on delivering an exceptional client experience. To support your success, we provide comprehensive onboarding and structured training, including on-the-job learning, along with dedicated mentorship during your initial period.

You will be part of a collaborative and supportive team environment, with leaders committed to your ongoing professional development and access to continuous learning resources. We also offer flexible hybrid working and operate with a clear mission and values centred on delivering world-class client service

Learn more about DBS by visiting cscdbs.com . While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!

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