Job Description

ABOUT US:

Mello is a premium custom merchandise and production company based in Austin, Texas. We work with fast-growing brands in food, beverage, lifestyle, hospitality, and retail to create high-quality, design-forward apparel, headwear, and branded goods that people actually want to wear and keep.

Role Overview:

We’re looking for an Embroidery Lead to own and build our embroidery department from the ground up. This role is a mix of hands-on production + leadership. You’ll operate multi-head embroidery machines, ensure top-tier quality, and help develop systems, workflows, and standards as we scale.

If you’ve ever wanted to run your own embroidery department inside a fast-growing brand, this is that opportunity.

Responsibilities:

• Operate and oversee multi-head embroidery machines (Tajima or similar)
• Set up jobs including hooping, digitizing files (or working with digitizers), thread selection, and machine setup
• Ensure high-quality output across all runs (hats, garments, specialty items)
• Troubleshoot machine issues, thread breaks, and design problems
• Manage daily production workflow and prioritize jobs
• Maintain machines and ensure proper upkeep
• Help build and refine embroidery SOPs and processes
• Train and manage additional embroidery team members as we grow
• Collaborate with design and production teams to ensure proper execution

Qualifications:

• 3+ years of embroidery experience (multi-head machines preferred)
• Experience with Tajima or similar commercial embroidery machines
• Strong understanding of stitch types, thread tensions, and garment compatibility
• Ability to troubleshoot machines and optimize production efficiency
• Experience working with hats, structured garments, and specialty placements
• Strong attention to detail and commitment to quality
• Leadership mindset with interest in building and managing a team

Nice to Have:

• Experience with digitizing
• Experience in premium or retail-level apparel production
• Background in building or scaling an embroidery department
• Familiarity with production planning and workflow systems

What We Offer:

• Competitive pay + performance bonuses
• Opportunity to grow into  Embroidery Manager / Head of Department
• Creative, high-quality projects (not just basic logo stitching)
• Brand new warehouse and production setup
• Direct impact on building a core department within the company
• Tight-knit, ambitious team environment

Why Join Mello:

We’re not trying to be the biggest—we’re building the best premium merch company in the space.

This is a rare opportunity to:

• Own your craft
• Build a department from scratch
• Work on elevated, fashion-forward products
• Grow with a company that’s scaling fast

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