Job Description

DEPARTMENT: Golf

JOB TITLE: Golf Course Ranger

REPORTS TO: Director of Golf

SCHEDULE: Thursday–Monday (required)

AVAILABILITY REQUIREMENT: Must be available to work weekends and holidays during peak season (May–September)

COMPENSATION: Competitive; based on experience

BENEFITS: Eligible for applicable Club benefits, including meals, fitness program, health benefits, golf privileges, and professional development opportunities

Position Overview

Burning Tree Country Club is seeking a professional, service-oriented, and attentive Golf Course Ranger to support our Golf Operations team.

This position plays a vital role in delivering an exceptional on-course experience by ensuring smooth pace of play, upholding course standards, and providing outstanding Member service. The Golf Course Ranger serves as a visible and approachable presence on the course, assisting Members and guests while maintaining an organized, safe, and enjoyable golfing environment.

Through professionalism, clear communication, and consistency, the Ranger contributes to the high standards and welcoming atmosphere that define Burning Tree Country Club.

Who We Are

Burning Tree Country Club is a private, family-oriented club founded in 1962 and committed to creating exceptional experiences for Members, families, and guests.

Our community includes:

• An 18-hole championship golf course that has hosted U.S. Open Qualifiers and Met PGA events

• An 8-lane, 25-meter pool with diving well

• Har-Tru tennis courts and platform tennis complex

• Multiple dining venues and event spaces

• Active junior programs in golf, tennis, and aquatics

• A year-round Youth Activities Program and Summer Camp

We take pride in delivering first-class service through strong teamwork, thoughtful leadership, and attention to detail across all departments.

At Burning Tree Country Club, we are proud to be a team of dynamic professionals who champion authenticity, consistency, excellence, and innovation. We seek individuals who are committed to delivering exceptional service, working collaboratively, leading with integrity, and continuously striving to improve. Our team members are held to high standards and supported through structured training, meaningful feedback, and opportunities for growth.

Who You Are

You are approachable, observant, and service-driven. You take pride in maintaining a positive on-course experience and ensuring Members feel supported throughout their round. You:

• Maintain a professional and courteous presence at all times

• Communicate clearly and confidently with Members and staff

• Take initiative and proactively address issues

• Thrive in an outdoor, fast-paced environment

• Balance hospitality with rule enforcement

The Essentials (Core Responsibilities)

Pace of Play & Course Flow

• Monitor and maintain an appropriate pace of play across the course

• Address slow groups in a professional and courteous manner

• Ensure efficient spacing between groups to maintain course flow

Member Service & Support

• Provide assistance and information to Members and guests throughout their round

• Respond to questions, concerns, and on-course needs promptly

• Assist players with any on-course challenges or issues

Course Oversight & Standards

• Enforce course rules, golf etiquette, and safety guidelines

• Monitor course conditions and report maintenance issues or hazards

• Ensure on-course amenities (flags, water stations, cups) are properly stocked

Communication & Coordination

• Serve as a liaison between Members, Golf Shop, Caddie Master, and management

• Communicate real-time updates regarding pace of play and course conditions

• Monitor and assist during employee golf days, including check-in procedures

Safety & Organization

• Promote a safe environment for all players and staff

• Respond appropriately to emergencies or unsafe conditions

• Maintain cleanliness and organization throughout the course

The Expectations (Performance & Service Standards)

• Maintain a professional, courteous, and visible presence on the course

• Demonstrate strong judgment when managing pace of play and Member interactions

• Work collaboratively with the Caddie Master, Golf Shop staff, and professional team

• Maintain the appearance and cleanliness of the course

• Communicate effectively with Members, guests, and team members

• Adapt to changing course conditions and operational needs

• Work weekends and holidays during peak season

• Contribute positively to the overall Member experience

• Follow all Club policies and operational standards

The Standards (Qualifications & Professional Conduct)

Education & Experience

• Prior golf operations or customer service experience preferred

• General knowledge of golf rules and etiquette required

• Equivalent combination of education and experience considered

Skills & Competencies

• Strong interpersonal and communication skills

• Ability to remain calm and professional in high-pressure situations

• Strong observational and problem-solving abilities

• Service-focused mindset with attention to detail

Physical Requirements

• Ability to stand and walk for extended periods (up to 8 hours)

• Ability to work outdoors in varying weather conditions

• Ability to lift up to 50 pounds (golf bags, supplies, etc.)

• Ability to operate golf carts safely and efficiently

Commitment to Service Excellence

To perform this role successfully, the Golf Course Ranger must consistently meet the productivity, quality, and service standards expected at Burning Tree Country Club. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

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