Job Description

Company: World Class Health (WCH)

Location: Hybrid- Bay Area- flexible hours in the am to cover EST periodically

Reports to: SVP of Operations

Compensation: 110-120k based on experience

We are a global Center of Excellence network helping self-insured employers save up to 50% on surgical and specialty care. By partnering with a hand-selected U.S. and international provider network, we deliver superior outcomes, predictably lower costs, and an elevated patient journey through rigorous quality standards, upfront bundled pricing, and medically-led navigation.

Role Summary

You’ll coordinate end-to-end episodes of care—primarily surgical—for employees and dependents traveling to our Centers of Excellence (COEs) worldwide. You’ll deliver remote case management (pre-op through post-op), keep patients and stakeholders informed, and ensure safe transitions of care. As an early team member, you’ll also contribute to the clinical operating system of a fast-moving startup.

What You’ll Do

Patient Care & Case Management 

• Manage a caseload of surgical patients from inquiry through post op recovery.
• Obtain health histories from patients and required medical records from provider offices for review and submission to appropriate specialist(s) for consultation and treatment recommendation.
• Guide patients through COE selection, scheduling, pre-op readiness, and travel logistics (with interpreter services as needed).
• Monitor during travel and admission; keep designated contacts updated.
• Support adherence to COE provider care plan before and after surgery with regard to medications, rehabilitation, and diet.
• Educate patients to improve patient activation and support self care activities
• Ensure timely communication among COE teams, PCPs, and plan stakeholders; deliver discharge summaries/op notes.
• Track recovery, surface issues early, and close the loop on outcomes and experience.
• Assesses patient’s medical, social and functional needs before and during transitions of care and tailor care coordination accordingly.
• Common procedures supported include cancer, infusions, orthopedic, bariatric, GI, gynecologic, cardiac, and other surgical interventions.

Required Qualifications

• RN or LVN with an active license
• 3-5+ years clinical experience, preferably managing surgical patients (Orthopedics, Bariatrics, Neuro, Outpatient Surgery, Occ Med, or related)
• 2+ years of case management experience
• 1+ year of start up experience
• 3+ years of remote working experience
• Able to be in office in SF up to 6 days a month
• Tech savvy; Strong proficiency in google suite (gsheet, gdoc, etc) and comfortable/excited by the use of AI to improve efficiency
• Comfort coordinating across multiple providers and care settings, including COE models

Preferred Qualifications

• RN license
• CCM certification
• Prior coordination within a COE program
• Salesforce experience is a plus
• Multicultural exposure or medical travel familiarity.
• Bilingual (Spanish/Hindi) a plus.

Skills & Traits

• Builder mindset—comfortable testing, learning, and iterating.
• Tech savviness
• Relentless ownership to support patients end-to-end.
• Excellent organization, documentation, and time management; able to juggle multiple cases.
• Creative problem-solver; collaborative, positive, and flexible (occasional evenings/weekends).

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