Job Description

Job Title: Order Fulfillment Specialist

Location: Tampa, FL (4 days onsite a week)

Duration: CTH

Position Overview:

The Order Fulfillment Specialist is responsible for supporting supply chain operations by managing and tracking customer orders from entry through final delivery. This role ensures accurate data entry, timely order processing, and effective coordination across cross-functional teams to meet customer delivery expectations. This position offers hands-on experience with ERP systems and exposure to the full order-to-cash lifecycle.

Key Responsibilities:

• Manage end-to-end order processing, including order entry, updates, and fulfillment tracking within an ERP system (e.g., SAP).
• Monitor order status and proactively identify and resolve issues that may impact delivery timelines.
• Maintain high accuracy in data entry and order management to support operational efficiency and on-time fulfillment.
• Collaborate with cross-functional teams including Sales, Finance, Planning, and Logistics to ensure order requirements are met.
• Track and report on open orders, delivery schedules, and priority shipments using Microsoft Excel.
• Provide timely status updates and communicate effectively with stakeholders regarding order progress.
• Ensure compliance with internal processes, data integrity standards, and fulfillment procedures.

Required Qualifications:

• High school diploma or Bachelor’s degree in Supply Chain, Business, Logistics, or a related field (or equivalent experience).
• 0–2 years of experience in order entry, customer operations, logistics, or a related role (preferred).
• Strong attention to detail and ability to maintain high levels of data accuracy.
• Basic proficiency in Microsoft Excel (sorting, filtering, and simple formulas such as SUMIF, COUNTIF).
• Strong communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to learn new systems and processes quickly; prior ERP (e.g., SAP) experience is a plus.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications:

• Exposure to ERP systems such as SAP or similar order management tools.
• Familiarity with order-to-cash (O2C) processes, order fulfillment, or supply chain operations.
• Experience handling customer orders, backorders, or delivery scheduling.

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