Technical Customer Concierge Job at JS Business Solutions, Mansfield, MA

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  • JS Business Solutions
  • Mansfield, MA

Job Description

Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a Technical Customer Concierge to serve as a primary point of contact for a diverse range of clients, troubleshooting their issues with various technology applications. This hybrid position is based in Mansfield, MA.

We’ll Provide:

  • Robust benefits package including health insurance assistance, PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
  • Salary range of $50,000-$65,000
  • Hybrid work split between client sites, in the office, and occasional remote work
  • Support/mentorship from supervisors and other team members
  • Opportunities for continued growth and learning

What You’ll Do:

  • Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
  • Resolve Level 1 technical support tickets
  • Master the common technology applications used by our customers
  • Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
  • Travel to client sites as needed (an average of 2-3 times per week)
  • Perform daily phone and zoom calls
  • Create and maintain documentation

Skills You’ll Need:

  • Experience with M365 administration, PC + Windows troubleshooting, and Windows Server Administration
  • Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
  • Comfort working independently on client sites
  • Ability to stay calm and professional with non-technical and sometimes frustrated users
  • 2+ years in an MSP or similar multi-client IT environment
  • Valid license and reliable transportation - Travel is throughout eastern Massachusetts and Rhode Island 2-3 times per week
  • Experience providing white glove end-user technical support
  • Ability to pass a background check

Nice to Have:

  • Hypervisor experience is a plus (Proxmox especially)
  • Mac or Linux experience
  • Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here:

Job Tags

Casual work, Work at office, Remote work

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