Role: Call Center Agent
Location: Augusta, GA
Mod of Hire: Full Time
Skills Required:
• Accurately performs insurance verifications by taking inbound calls from or performing outbound calls to Insurance Agents/Regional Offices, and or researches approved Websites to verify insurance information as needed for each specific situation.
• Work the inbound/outbound call queue by taking/making inbound/outbound calls or web verifications
• Accurately composes written information for contracts histories.
• Accurately verify, key, and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
• Process insurance information received from agents, lenders, and borrowers on the tracking system
• Review insurance policies for compliance with lender requirements
• Meets set goals for productivity.
• Meets assigned workload expectations
• Other duties as assigned
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