Job Overview

Sentara After Hours Answering Service is looking to hire a Part-time -Weekend- Communication Assistant.

This is a remote position; however, must reside in the Hampton Roads or Blue Ridge area. As it may be required to visit office in case of connectivity issues or power outage.

Weekend Shifts: Saturdays and Sundays: 8:00am to 6:30pm, must be flexible to work on Fridays as needed.

Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.

Education:

• High School Diploma or equivalent

Experience:

• 1 year of computer/Keyboard skills required
• Previous healthcare and multi-line phone experience preferred.
• Understanding of medical terminology.
• Customer Service experience.
• Call Center experience preferred.

Keywords: Talroo-Allied Health, Communication Assistant, Customer Service, Call Center

About Us

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020), and named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018).

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