Job Description

Concierge | Luxury Commercial Property

The Opportunity

Are you a detail-obsessed professional who believes that luxury is found in the precision of execution? We are seeking a Concierge to serve as the operational backbone of our front-of-house experience at a flagship Class X commercial property in Miami Beach . This is a property that does not just lease space; it delivers an intentional expression of luxury, care, and belonging.

This role is designed for a highly organized individual who possesses genuine hospitality instincts and the process-discipline to manage multiple moving parts without ever losing precision. For the right candidate, this position serves as a premier proving ground for a career in luxury hospitality leadership.

Core Responsibilities

• Service Coordination: Support the management team in executing tenant requests and personalized touchpoints.
• Relentless Follow-Through: Track all open service items until each is resolved, confirmed, and documented.
• Precision Communication: Interact with tenants in person and in writing with warmth, precision, and discretion.
• Preference Management: Maintain accurate records of tenant preferences and service history to ensure personalized service delivery.
• Vendor Relations: Coordinate with third-party providers and amenity partners, managing scheduling logistics and confirming service details.
• Operational Support: Manage deliveries, visitor registration, and tenant notifications with accuracy and urgency.
• Programming & Events: Assist with the logistics for tenant activations and private events, including RSVP tracking and vendor setup.

What You’ll Bring

• Experience: 2+ years in luxury hospitality, executive support, concierge services, or high-touch service coordination.
• Communication: Exceptional written and verbal skills; bilingual fluency in English and Spanish is strongly preferred.
• Organizational Mastery: A demonstrated ability to manage a high volume of tasks simultaneously while remaining calm and precise under pressure.
• Technical Proficiency: Skilled in using CRM tools, service management platforms, and the Microsoft Office Suite.
• Discretion: A commitment to absolute professional composure and discretion in all interactions.

Position Details

• Location: Miami Beach, Florida.
• Schedule: Monday – Friday (Full-Time, Non-Exempt).
• Department: Member Experience & Hospitality.
• Benefits: Competitive benefits package, onsite parking, and Rewards & Recognition programs.

Are You the "Operational Backbone" We Need?

If you are process-driven, detail-obsessed, and energized by solving problems for others, we want to hear from you

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