Job Description

Licensed P&C Insurance Customer Service Representative (On-Site)

Location: South King County, WA (On-Site)

Schedule: 35–40 hours per week

Compensation: ~$60,000 annually (DOE) + Full Benefits

A well-established, growth-oriented independent insurance and financial services firm is seeking a licensed Property & Casualty (P&C) professional to join its team in an in-office capacity. This is an excellent opportunity for an experienced agency professional who enjoys servicing clients and supporting producers — without the pressure of heavy sales quotas.

About the Role

This position is primarily focused on policy servicing, renewals, endorsements, and certificates , supporting both commercial and personal lines accounts. The ideal candidate will be “plug-and-play” — someone who understands agency workflows and can step in with minimal training.

This is not a sales-heavy role . Approximately 70% of the position is administrative/service work, with the remaining 30% client interaction (expected to grow toward 50/50 over time).

Key Responsibilities

• Process policy changes, endorsements, and updates
• Handle Certificates of Insurance (COIs) efficiently and accurately
• Support commercial lines renewals
• Send renewal communications on behalf of producers
• Gather underwriting information and assist with quoting (inbound only)
• Discuss basic coverage details with clients (limits, deductibles, coverage types)
• Maintain accurate, paperless documentation
• Provide high-touch service to clients experiencing rate increases or coverage questions

Book of Business Mix

• Majority commercial lines, including BOPs and small-to-mid-sized businesses
• Exposure to organizations such as manufacturing operations, nonprofits, and religious institutions
• Personal lines support as needed
• Access to a broad carrier network through a national platform

What We’re Looking For

• Active Washington State P&C License (required)
• Several years of experience in an insurance agency setting
• Working knowledge of both personal and commercial lines (commercial experience required)
• Strong understanding of COIs and endorsements
• Detail-oriented with strong documentation habits
• Clear written and verbal communication skills
• Comfortable working in a small, collaborative office environment
• Able to handle peak-season workload (Q4 can be fast-paced and deadline-driven)
• Prior experience in a captive agency environment is a plus

Work Environment

• On-site role in a small office setting
• Collaborative, tight-knit team
• Flexible summer schedule with half-days on Fridays
• Growth opportunities available within other areas of the business

Benefits

• Medical, Dental, Vision
• 401(k)
• Stable base compensation with long-term career path

This is a strong opportunity for a licensed P&C professional who prefers servicing and operational excellence over aggressive sales targets, and who wants to join a stable, expanding firm with access to a broad carrier network.

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