Job Description

SHOWROOM COORDINATOR / CONCIERGE:

As the voice and face of the company, we are looking for someone to leave a positive first impression on our clients. The client experience begins at the front desk, and it is here that we must portray our values and strengths as a company, by providing a personalized, efficient and pleasant experience for every client. Acting as a liaison with the sales teams, this role is crucial to the sales experience for everyone.

MAIN TASKS & RESPONSIBILITIES:

This role requires someone that can be at the front desk each day, interfacing between clients and sales staff, phone and computer. From this location, they are required to:

• Provide front-desk customer service to clients.
• Set the tone for a professional/positive experience.
• Greet and route all incoming clients (phone or in person).
• Act as the liaison between the clients and sales teams.
• ‘Diagnose’ and collect preliminary information from the client to then relay to salesperson (act as a first filter and add value to the experience).
• Run all credit card sales using the credit card machine and close out end of day.
• Manage daily office calendar (appointments/absences/trainings…)
• Run daily/weekly/monthly reports from the system as support to the sales teams.
• Provide support to the sales teams for all front-office needs.
• Monitor leads email and route requests accordingly.
• Become familiar with the showroom product to help service the client when needed.
• Ensure that someone is covering the front desk at all times. Inform when stepping away for lunch or break, so others can cover.

QUALIFICATIONS:

Candidate must have/be:

• Good language skills, professional tone and vocabulary in English.
• Personable and service oriented.
• Professional presentation and manner of dress/style.
• Good communicator, both verbally and in writing.
• Computer skills for email and calendar (Microsoft office).
• Organized and pays close attention to detail.
• Basic accounting skills.
• Legal status to work in the United States.
• SAP knowledge a plus. SAP skills needed as part of the role. Training provided.
• Design enthusiast a plus.

CHARACTERISTICS:

The right candidate:

• Is sociable and enjoys being around people.
• Thrives in a fast-paced environment, interacting with different people and personalities.
• Is mindful and respectful of their impact on the overall client experience.
• Is team oriented and has the ability to multi-task.
• Takes ownership of their position and demonstrates initiative to problem solve.
• Proactive attitude and spirit.

COMPENSATION & BENEFITS :

• Salary based on experience
• Competitive medical and dental insurance
• Generous accrued Paid Time Off
• Commuter benefits
• Flexible Spending Account (FSA) after six months of employment
• 401k available after 12 months of employment

EMPLOYMENT TYPE

• Full-time, Monday-Friday, 8am – 5pm
• In person, Flatiron District, Manhattan

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